Frequently Asked Questions

How long do I have to return or exchange a toy?

You have 14 days from the date of purchase.
Items must be returned with the original receipt.
Our team can also assist with processing returns online if needed.

Can opened toys be returned?

Opened toys can be exchanged only if:
They are defective, or They are opened but in very good condition, with no damage or heavy use
Refunds or exchanges are subject to inspection by our team.

What counts as a manufacturing defect?

A manufacturing defect includes issues present from first use, such as:

  • Toy does not power on at all (with fresh batteries and correct setup)
  • Loose internal wiring
  • Missing parts from sealed packaging
  • Paint peeling or decals lifting without play
  • Electronic toy overheating or shutting off abnormally
  • Mechanical parts jammed or misaligned from first use
  • Sound or light features not working from day one
  • Remote-controlled toys that will not pair or respond at all

These issues must be reported within 14 days of purchase.

What is considered normal wear and tear?

Normal wear and tear is not considered a defect.

This includes:

  • Scratches, scuffs, bite marks
  • Broken joints after play
  • Cracked plastic from dropping
  • Worn wheels, gears, or moving parts
  • Battery corrosion
  • Faded colors
  • Bent or loose accessories after extended use
  • Damage caused by water, sand, or humidity

What solutions do you offer for defective items?

We always start with what works best for the customer:

  • Replacement or exchange is offered first
  • Refunds may be arranged depending on the situation and customer preference

All cases are handled clearly and fairly by our team.

Are collectables returnable?

Collectables can only be considered for exchange if returned in excellent condition, with:

  • No damage
  • No clear signs of opening
  • Original protective packaging intact (e.g. Labubu cover plastic)

Opened or damaged collectables are not exchangeable.

What about blind boxes?

Blind boxes are not returnable once opened. Rarity is not guaranteed.
This applies to all in-store and online purchases.

Do you sell original brands?

Yes. All products sold at Space Toys are 100% original.
We do not sell counterfeit or imitation items.

Are prices the same online and in-store?

Yes. Prices follow the same recommended selling price (RSP) across all channels.
Occasionally, there may be online-only promotions.

Do you offer giftwrapping?

Yes.

  • Free gift wrapping designs are available in all stores and online
  • Gift receipts (price hidden) are available upon request

Do you sell educational toys?

Yes.
We offer toys that support learning through play, including creativity,
thinking, coordination, and early development, without feeling like schoolwork.

My child loses interest quickly. What do you recommend?

We usually suggest toys that:

  • Encourage imagination or building
  • Offer more than one way to play
  • Grow with the child over time

Our team can help guide you toward longer-lasting play options.

Do you offer online ordering or Click & Collect?

Yes.
You can order online and choose Click & Collect to pick up your order from the store.

Where is your store located and what are the opening hours?

Our store is located in Qatar at City Center Mall.

Opening hours:

• Saturday to Wednesday: 10:00 AM – 10:00 PM

• Thursday & Friday: 10:00 AM – 11:00 PM

How can I contact customer support?

You can reach us through:

Our team is happy to help.